Last Updated: 6/7/2026

Welcome to ExoNon LLC. These Terms of Service ("Terms") govern your access to and use of the website, consultation forms, and IT support services provided by ExoNon LLC ("Company," "we," "us," or "our").

By accessing our website, submitting a consultation request, or checking the "I agree" box, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.

1. Scope of Services

ExoNon LLC provides specialized IT support services, including but not limited to:

Endpoint Lifecycle Management: Windows integrity, peripherals, and software stability.

System Re-Imaging: Deployment, firmware auditing, and post-install verification.
Managed Security: Proactive defense and premium ticketing access.

Specific deliverables, target response times, and pricing tiers are governed by our Service Level Agreement (SLA), which is incorporated into these Terms by reference.

2. User Accounts & Portal Access

Subscription Portal: Monthly Managed subscribers will be granted access to our dedicated Zammad ticketing portal. You are responsible for maintaining the confidentiality of your portal credentials.
On-Demand Clients: Per-Device clients will interact with our team via email and do not receive portal credentials.
Account Termination: We reserve the right to suspend or terminate portal access for accounts that are more than 30 days past due or violate these Terms.

3. Client Cooperation & Data Responsibility

Access: To perform services, you must grant ExoNon LLC necessary administrative, physical, or remote access to target devices.
Backups: While ExoNon LLC offers visible file/folder backup features under certain plans, the ultimate responsibility for data redundancy lies with the Client. ExoNon LLC is not liable for data lost due to pre-existing hardware failures, malware infection, or unforeseen system instability during repair.

4. Operational Hours & Boundaries

ExoNon LLC operates primarily during dedicated evening and weekend windows:

Monday – Friday: 4:00 PM to 9:00 PM (CST)
Saturday – Sunday: 9:00 AM to 5:00 PM (CST)

Support requests submitted outside of these hours will be securely queued and processed at the start of the next operational window.

5. Billing, Overages, & Payment

Per-Device Fees: Invoiced post-completion and due within 15 days (Net-15).
Monthly Subscription Fees: Billed in advance on the 1st of each month and due upon receipt.
Overages: Any support hours exceeding your plan's maximum cap will be billed at our standard overage rates ($25/hr for residential, $62–$63/hr for commercial) as detailed in your SLA.

6. Limitation of Liability

To the maximum extent permitted by law, ExoNon LLC shall not be liable for any indirect, incidental, or consequential damages–including loss of profits, data loss, business interruption, or hardware failure–arising out of or related to the services provided. Our total liability for any claim shall not exceed the total amount paid by the Client to ExoNon LLC in the three (3) months preceding the event.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State in which ExoNon LLC is registered, without regard to its conflict of law principles.