Last Updated: 6/7/2026

ExoNon LLC values your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and technical information when you visit our website, fill out our consultation forms, or use our IT support ecosystem.

1. Information We Collect

We collect information to provide top-tier IT services and to maintain a secure, verifiable operational environment.

A. Information You Provide Voluntarily

Contact Data: Name, business name, phone number, and email address submitted via consultation forms.
Device Details: System errors, device types, and operating system descriptions provided when requesting support.

B. Information Collected Automatically (Consent & Security Logging)

When you submit a consultation request or agree to our terms by clicking our consent checkbox, our backend servers automatically log the following forensic and technical data:

IP Address: The internet protocol address used to connect your device to our site.
Timestamp: The exact date and time (UTC) the form was submitted or agreed to.
Browser & Device Data: Browser type, version, and operating system details.

Why We Log This Data: We log your IP address and timestamp strictly to establish a secure, legal audit trail (proof of consent) for our agreements, and to prevent fraudulent or automated spam submissions to our portal.

2. How We Use Your Information

ExoNon LLC uses the collected data exclusively to:

Process consultation requests and schedule IT repairs.
Verify identity and manage user accounts within our Zammad ticketing portal.
Accurately bill and track overage hours.
Provide legal proof of agreement to our Terms of Service and SLA if a dispute arises.

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to third parties. To deliver our services, we share data only with trusted infrastructure providers who adhere to strict confidentiality standards:

Ticketing & Support Management: Data provided by subscribers is safely processed through our Zammad ticketing infrastructure.
Payment Processing: Financial transactions are handled securely via encrypted third-party payment gateways; ExoNon LLC does not store your credit card data on our servers.
Legal Compliance: We may disclose data if required to do so by law or in response to valid legal requests by public authorities.

4. Data Security & Retention

Security Measures: We implement industry-standard technical measures (including SSL/TLS encryption for all forms and portal data) to protect against unauthorized access, loss, or alteration.

Data Retention: Contact and support logs are retained for as long as your account is active or as necessary to fulfill legal, accounting, and reporting obligations. Consent logging data (IP addresses and timestamps) is stored securely alongside your contract agreement history.

5. Your Rights

Depending on your location, you may have rights regarding your data, including the right to access the personal information we hold about you, request corrections, or request deletion (provided it does not conflict with active financial or legal contract requirements). To exercise these rights, please contact us at [email protected].